Terms and Conditions of Use
- GENERAL CONDITIONS
The site epicobracelets.com.gr is the e-shop, which constitutes the online presence of the business under the name “Pantelis Chrisochos- Jewellery” (VAT No 159989942 Rhodes Tax Office. The business’s headquarters, which will henceforth be called “Business”, are located in Rhodes, Socrates Str. 13, Old Town, PC 85100, tel: 22410-24946, email: [email protected]
- USER RESPONSIBILITY
Users of the site www.epicobracelets.com.gr agree not to use this website for the sending, publication, e-mailing or the transmission with other ways of any content that is illegal, harmful, threatening, abusive, defamatory or constitutes a violation of privacy of another. In addition, individuals-natural persons accept that the products they order through the online store www.epicobracelets.com.gr are intended for personal use.
- COPYRIGHT AND INTELLECTUAL PROPERTY
Except for the specified exceptions (copyright of third parties, partners and suppliers), the entire content of the website, including images, text and audiovisual material, graphics, photographs, designs, texts and provided services and products are property of the Business and are protected by the relevant provisions of Greek law, European law and international conventions. Any type of copying, reproduction, processing, resale, or misleading the public about the true provider of the website content is prohibited. Any reproduction, republication, uploading, release, dissemination, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with a prior written permission by Epico Bracelets. The names, images, logos, distinctive features, texts and audiovisual material representing the Business or/and its e-shop www.epicobracelets.com.gr or /and third parties contracted with Epico Bracelets and also their products or services, are proprietary marks and distinctive features of the Business or /and www.epicobracelets.com.gr or /and the above third parties and are protected by Greek, European and international laws about trademark and industrial and intellectual property.
In any case, their appearance and exposure to the www.epicobracelets.com.gr website and at the online store of the Business should not in any way be considered as a transfer or assignment of a license or of the right to use them.
Epico Bracelets needs to process your personal data to execute its obligations arising from the contract of sales, every time you place an order via our e-shop www.epicobracelets.com.gr.gr, which are then deleted after the termination of the trading relationship.
Our website www.epicobracelets.com.gr uses «cookies» technology to improve and facilitate your visit on its website.
For more information visit our Cookies Policy here
The SSL protocol (Secure Sockets Layer), is today’s world standard in the internet for authentication of websites to the web users and the data encryption between web users and web servers. An encrypted SSL communication requires all data sent between a client and a server being encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transfer. Furthermore, all information sent via the SSL protocol, are protected by a mechanism that automatically detects whether the data have been altered during transfer.
An additional personal security is the password given to you when you become a member of the Business.
Before showing any personal information a username and a password will first be required. For this reason, you should store safely these data so as not to risk them falling into the wrong hands. You are also advised to create a password using symbols combined with alphanumeric characters.
All transactions made through www.epicobracelets.com.gr are governed by the International and European law, that regulates issues concerning e-commerce as well as the Law on consumer protection (L. 2251/1994), which regulates matters of remote sales.
- SOLD PRODUCTS
The available, through the business’s e-shop, products, are manufactured on consumer demand and are 100% handmade. The features and other details of the products on sale are available and you can learn about them by following the search instructions provided in our websites and by “clicking” on the name of the respective product. The materials we use and their properties are fully described on our website as well as the available sizes.
Except from the products we already offer on our website, we can fabricate custom made products on demand.
- ORDERING OF GOODS AND CONSUMER PROTECTION
- 8.1 CONDITIONS OF ORDER
For the prices cited at www.epicobracelets.com.gr a V.A.T. of 24% is included.
For making an order at the e-shop www.epicobracelets.com.gr the following are required:
- The completion of a special form online with the required information for the conclusion of the sales contract.
To be able to order it is not necessary to be a member of our business, but our advice is to join www.epicobracelets.com.gr, as the whole process will be much easier in any future use of the e-shop. Fill in the form your e-mail/username and password you provided when you registered and login to the members’ area.
If you are not already a member, click on the creation of a new account button. Fill in the new member registration form and give an active email account. The e-mail you will provide must exist as all our communication, will be made via the e-mail you provided during registration.
- 8.2 ORDERING PROCESS
The order is completed in 4 steps.
LOG IN / SIGN UP – In the 1st step you will be prompted to login if you are already a registered member or make a new sign-up.
DELIVERY– At the 2nd step you will be asked to enter the shipping information of the order and also to choose a Payment Method and a delivery option.
The Business is responsible to send to the customer the products he/she ordered anywhere in Greece or abroad, through the affiliated carrier company (and its partners). The affiliated carrier has a contract with us to deliver your order to your address.
If you reside in remote areas the affiliated carrier company can deliver your order with an extra charge. The charge for delivering your products depends on the zip code of your area and the weight of the products. In case you do not want to be charged with an extra cost you can receive your order for free from the office of the carrier company nearest to you. In case you reside in a remote area please call us by the time you place your order or before that on tel. +30 224024946.
The shipping options may vary depending on the delivery address ,what time you make your purchase and the payment method (only for bank Deposit)
Our orders are sent on Greece with ACS courier above 9:00-17:00, except weekends & Public holidays (1-4 working Days)
The time frames shown above will be extended for island and remote areas .
For orders in Greece up to 60€ the delivery is Free.
For order in Greece less than 60€ the shipping cost is 3.50€
Our orders are sent with DHL courier above 9:00-17:00, except weekends & Public holidays (5-7 Working days).
The time frames shown above will be extended for island and remote areas .
The rest of the World:
Our order except Greece & Europe are sent with DHL courier above 9:00-17:00, except weekends & Public holidays (6-10 Working days).Shipping costs 20€
EDIT YOUR ORDER & PAYMENT : At this stage you may edit your order or select your payment method. You will also be asked to enter any discount code you may have, as well as whether you wish to receive the business newsletter and add any comments you want concerning your order.
In this step you are given the chance to choose to pay with: 1) Credit card or debit card, 2) cash on delivery or 3) Deposit in a bank account (after the selection all available accounts will appear below):
Code : 29794711118
Bic/swift code: ETHNGRAA
After the deposit of the amount of your order in Ethniki Bank, you may send us the deposit receipt to accelerate the execution of your order. You may sent us an email at [email protected] indicating your name/surname and the number of your order. If you are unable to provide us with proof of payment, please send us an e-mail supplying us with the date of deposit, the name of the bank, the deposit number, the order number, your full name and a contact number to the above e-mail address.
If you choose to pay with cash on delivery the extra charges will be 1.50 Euros. Delivery of products is exclusively within the physical limits of Greece through the affiliated carrier company (and its partners). The client has no obligation to pay if he is not issued with the required legal document (receipt, invoice).
Charging your credit or debit card. The charge of the card takes place at the day the shipping procedure of the products commences, with the exception of products manufactured according to customer’s specifications or that are explicitly personalized, for which charging of the credit card takes place immediately after confirmation of your order. The e-shop www.epicobracelets.com.gr has taken all necessary measures for transaction safety through your credit card and all credit card holders are subjected to security checks. By choosing this specific means of payment you will be transferred to the secure transaction environment of the affiliated company undertaking the routing of Ethniki Bank cards, where all your card details will be asked. Epico Bracelets does not process or stores your card details.
In the case that your credit card is not approved by your bank, the business retains the right of canceling your order. In case of paying by credit card, during the delivery of the products the card holder is required to be present or a specially authorized by him person.
- RETURNS /CHANGES / CANCELLATIONS
When you are making your order through the e-shop www.epicobracelets.com.gr, you have the choice of cancelling your order within the day that the order took place and no later than 24 hours. You can cancel your order by sending an email to [email protected] entitled Order Cancellation. As soon as we receive this email, we will proceed with the cancellation.
Backing out and returning products due to a change of mind, you have the right to return the products you have bought, without penalty and without being obliged to let us know about the reason you wish to return the products, within a deadline of 14 calendar days commencing at the date you will receive the products. In that case you are only burdened with the immediate cost of returning the products.
Returns are accepted only if the products you wish to return remain in the same condition with when you received them and are accompanied with the receipt of sales. You can return your products by filling this return form and sending it to our business’s headquarters: “Pantelis Chrisochos-Jewellery”, Socrates Str. 13, Old Town, Rhodes, PC 85100, Greece by airmail or by calling +30 2241024946 or by email to [email protected] by attaching it to the email.
The right of withdrawal cannot be exercised for products manufactured according to the customer’s specifications or are explicitly personalized for the specific customer. The right to return is not applicable for orders made directly from our physical store in the Old Town or Rhodes as in this case this is not considered to be distance sales.
The return fees are exclusively paid by you. The receipt of the returned products will take place only when originating from the address you have originally stated for their shipment for which you have informed us in writing. The return products should be accompanied with the original receipt or invoice.
Within 14 days from the receipt of the returned products from, and in the case they have not been damaged or worn and all the terms for their return apply, our business will return to the client the value of the returned products by using the same method of payment that the client used for the initial transaction (e.g. credit card, deposit in a bank account), unless the client has explicitly agreed for something different in his return of Goods Form. In any case, the return of the value of the returned products will take place after you inform us in writing for your request to return the products and we agree on their return and under the term that the products have been delivered to the affiliated carrier company.
If the returned product has been damaged or worn by customer’s fault or its value has decreased after a handling not necessary for determining the nature, the characteristics and the function of the products, our business will evaluate the cost of the damage and the height of their decrease in value and in the case that Epico Bracelets is obliged to return money to the customer, the corresponding amount of damage will be deducted from the total amount of the return.
Apart from the rights provided with the return policy, we recognize, in all respects, all rights that are in effect by current law provisions concerning the consumers and the legislation concerning the sales contract, and also any right arising in relation to the warranty conditions of the products.
- ALTERNATIVE DISPUTE RESOLUTION (ADR)
By virtue of Directive 2013/11 / EC, incorporated in Greek Law by the Joint Ministerial Decision no 70330/2015, the mechanism of electronic dispute resolution of consumer disputes is envisaged, by the Alternative Dispute Resolution (ADR) procedure in the European Union. If the customer acting in his capacity as a “consumer” (being a natural person acting outside of his/her professional capacity) and faces any type of problem related to any purchase made from our Website, he can initiate the ADR process through the European online dispute resolution platform (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
The Greek Independent Authority for alternative dispute resolution is Hellenic Consumer’s Ombudsman (Alexandras Avenue n. 144, PC 114 71, Athens, tel. 2106460862)
- FORCE MAJEURE
If for reasons of force majeure (e.g. bad weather, strikes, etc.)it is not possible to deliver the products within the specified time we will notify you via e-mail, in order for you to state if you wish, under these conditions, the completion of your order. Epicobracelets.com.gr has no responsibility for any situation outside its own fault and will do everything humanly possible for your best accommodation.
The website reserves the right to modify or update, the available products, the sale prices and other terms and conditions of the transactions. Epico Bracelets assumes the obligation to update the current document for any change or addition.
- CODE OF CONSUMER CONDUCT
Epicobracelets.com.gr operates according to the code of conduct for e-commerce that has been established in22/03/2017, (Gov. Gaz. 969) for the first time in Greece, with a view to safeguarding consumers’ rights and best practices of commercial enterprises, as well as boosting confidence in electronic commerce. You can find it here
Epicobracelets.com.gr reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of Greece and you hereby consent to the exclusive jurisdiction and venue of courts in Rhodes, Greece in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and epicobracelets.com.gr as a result of this agreement or use of the Site. EpicoBracelets’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of EpicoBracelets’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by our business with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Epicobracelets.com.gr with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Epicobracelets.com.gr with respect to the Site.
You agree to indemnify, defend and hold harmless Epicobracelets.com.gr, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Epicobracelets.com.gr reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Epicobracelets.com.gr in asserting any available defenses.
Epicobracelets.com.gr makes no warranties with respect to the accuracy or completeness of information contained on the site, or that the site will be error-free or available for uninterrupted use. no advice, results or information, whether oral or written, obtained by you from Epicobracelets.com.gr through the site shall create any warranty. If you are dissatisfied with the site, your sole remedy is to discontinue using the site. You should not rely on the site to maintain any submissions you may make; You should retain all such data and information in your own records for use in the event that the site fails or is unavailable, or the data or information is lost.
Should any provision of these Terms & Conditions be held to be void, invalid, unenforceable or illegal by a court of competent jurisdiction, the remaining provisions hereof shall remain in full force and effect.
The waiver of any breach or default of these Terms & Conditions will not constitute a waiver of any subsequent breach or default and will not act to amend or negate the rights of the waiving party. These Terms & Conditions constitute the complete agreement of the parties with respect to the subject matter hereof and supersede all prior agreements and understandings in relation thereto.
Epicobracelets.com.gr reserves the right, in its sole discretion, to change the Terms under which our website is offered. The most current version of the Terms will supersede all previous versions. Epicobracelets.com.gr encourages you to periodically review the Terms to stay informed of our updates.
Epicobracelets.com.gr welcomes your questions or comments regarding the Terms or any other comments to improve our website:
Pantelis Chrysochos- Jewellery
Socrates Street 13, Old Town, Rhodes PC 85100, tel: +30 22410-24946, email: [email protected]
You could both email us or send us a letter.